SHIPPING POLICY
We ship domestically within the UK and internationally to selected countries.
UK Shipping
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Orders £0–£30: £6 shipping fee
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Orders over £30: Free shipping
Shipping to Italy, France, and the Netherlands
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Orders £0–£30: £20 shipping fee
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Orders £30–£60: £30 shipping fee
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Orders £60–£100: £40 shipping fee
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Orders over £100: Free shipping
Shipping to Other Countries
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Orders £0–£50: £50 shipping fee
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Orders £50–£200: £80 shipping fee
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Orders over £200: £100 shipping fee
(Please note: no free shipping is available for other countries.)
RETURNS
We have a 30-day return policy, which means you have 30 days from the date of purchase to request a return. To start a return, please contact us at admin@sheepmaimai.co.uk. If your return is accepted, we will send you instructions on how and where to send your package.
Please note:
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Customers are responsible for return shipping costs.
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Items must be unused and undamaged to be eligible for a refund or exchange.
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We are unable to refund items that are returned broken.
DAMAGES
If you receive any broken items in your parcel, please email a photograph of the damaged product(s) and your purchase information to admin@sheepmaimai.co.uk within 3 days of receipt. We will arrange a replacement.
REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund is approved.
Approved refunds will be issued to the original payment method used at checkout.
WHOLESALE ENQUIRIES
We also offer wholesale options. If you're interested in stocking our products, please contact us at admin@sheepmaimai.co.uk.