We have a 30-day return policy, which means you have 30 days from the date of purchase to request a return. To start a return, you can contact us at admin@sheepmaimai.co.uk. If your return is accepted, we'll send you instructions on how and where to send your package. Please keep in mind that the customer is responsible for any return shipping fees. To be eligible for a refund/exchange, all items must be returned unused and undamaged. We are unable to refund items which are returned broken.